Cancellation and Refund
If unfortunately you want to cancel your order please do within 24 hours of placing the order .
If you cancel your order before the product is shipped we will refund the entire amount.
No Cancellation after the product is shipped.
EXCHANGE POLICY
You can exchange your product within 2 days from the time you received, provided the product is in good condition as it was revived neatly packed in its original cover
we do not have pick up facility so the pick up will have to be arranged from your end with your own expenses.
RETURN POLICY
You can return your product and ask for refund only if the item is defective or damaged provided with the opening video of the parcel from beginning till end.
It will take 7-10 working days to refund the amount after receiving the product.
Shipping & Delivery Policy
Delivering Your Treasures with Care
At Ethereals Array, we ensure seamless shipping and delivery across India:
Coverage: We ship to all pin codes in India.
Logistics: We partner with top logistics providers to guarantee professional handling and timely delivery.
Order Processing: Orders are typically processed and dispatched within 1 working day. If delays occur, we'll keep you informed.
Delivery Timeline:
- Metro cities: 2-3 days
- Non-metro cities: 5-7 days
Please note that rare operational issues may cause delays.
Shipping Fees:
- Prepaid orders: Free shipping
- COD orders: ₹150 shipping/Cash-handling charge
We're committed to delivering your Ethereals Array treasures with love and care.